Effortless South Africa Style.
Selected pieces to complete your jewelry box.
Our commitment to you
Lifetime Guarantee
Timeless Design
Fair & Honest Pricing
TRUSTED BY OVER 1,372 STYLE-CONSCIOUS CREATORS
DON'T JUST BELIEVE IN OUR WORD...
How can I reach you?
We are here for you! Whether you have questions about our jewelry or just want to chat about your favorite pieces, we're here for you every day of the week.
My Hours:
Mon - Fri: 9:00 AM - 6:00 PM
Sat - Sun: 90:00 AM - 4:00 PM
We strive to respond within 48 hours, but we always aim to get back to you as soon as possible.✉️ Email us at:
support@janinescapetown.com
How long do I have to return my order?
Your happiness is our priority. If your piece of jewelry is not quite right, you can return it within 30 days of receipt. Just send us an email and we'll take care of the rest.
✉️ Send us an email at:
support@janinescapetown.com
Which payment methods do you accept?
We've made payment simple and secure. You can use Amex, Maestro, Visa, MasterCard, Paypal, Apple Pay, Google Pay and Shop Pay - whatever works best for you.
How is your jewelry made?
Each piece of jewelry is crafted with precision and love. We use high-quality materials and pay attention to every detail to create timeless designs that will last for years. Each piece is carefully inspected to ensure it meets our high standards before it reaches you.
How should I care for my jewelry?
To keep your jewelry looking its best, follow these tips:
- Avoid contact with water, lotions and perfumes.
- Keep your jewelry in a dry, cool place when not in use.
- Use a soft cloth to gently clean your jewelry and maintain its shine.
If you have any questions about jewelry care, feel free to contact me - I'm here for you!
Do you offer free shipping?
Yes, we are pleased to offer free shipping within Germany for all orders. Once your jewelry is on its way, we will send you a tracking number so you can follow its journey to your doorstep.